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Frequently asked questions

How do I reset my password?

Click "Forgot password?" on the sign-in page and enter your email address. You'll receive a reset link within a few minutes. If you don't see the email, check your spam folder or contact support.

How do I invite team members?

Workspace owners and admins invite people by email in Settings → Team, and manage their roles on the same page.

How do I export my data?

Workspace owners can ask for an export at [email protected]. We confirm the request with the owner before we send it. If your organization uses Humfrid, ask your workspace administrator.

How do I change or cancel my plan?

Owners and admins manage the plan, invoices, payment method and cancellation in Settings → Billing.

How do I delete my workspace?

Workspace owners can delete the workspace in Settings → Team, after cancelling any active subscription. You can cancel the deletion for 7 days. After that the workspace's data is permanently deleted, and it leaves our backups within a further 35 days.

How do I contact billing support?

For billing inquiries, invoice requests, payment issues or billing disputes, email [email protected] or [email protected].

What integrations do you support?

Humfrid works with Slack, Microsoft Teams, GitHub, Linear, Google Drive and Docs, Google Calendar, Google Analytics, Outlook Calendar, Granola and WhatsApp, among others. Visit the integrations page in the app to see the full list and connect your tools. Tell us about integrations you need.

Is my data secure?

Your data is encrypted at rest (AES-256) and in transit (TLS), and every request is scoped to your workspace. See our Security page for more.

Is my content used to train AI models?

No. Humfrid does not train AI models on your workspace content, and the AI providers we use process it under terms that do not allow them to train on it. If you connect your own AI provider account, that provider's terms apply. See our Privacy Policy, DPA and Security page.

Do third-party AI providers keep my content?

AI providers process requests to produce a response. Some keep requests for a limited period for abuse and safety monitoring, as their terms describe, under terms that do not allow training. Your workspace data is stored by us, as described in the DPA.

What does Humfrid read in Slack, and what happens if I remove it?

In Slack, Humfrid reads only direct messages sent to it, messages that @mention it, and public channels an admin explicitly turns learning on for. It does not request access to private channels. It does not keep the text of your Slack messages or of its replies: it keeps a link to a message and what it learned, in its own words, and reads the conversation from Slack when it answers. Two exceptions: messages in public channels you let it learn from are held only until they are processed (normally within an hour), and files you send it in Slack are saved to your workspace as documents. Removing Humfrid — uninstalling it, disconnecting it in Humfrid, or revoking its token — ends its access immediately; after a 3-day grace period it deletes the installation, its token, the knowledge it learned from Slack channels, its links to Slack messages, and Slack identity links, within 14 business days; backup copies expire within 35 days. What it learned about a person in their own conversations with it stays in that person's Humfrid memory, where they can delete it. Details: Privacy Policy.

My organization uses Humfrid. Who handles my data request?

Send requests about your organization's workspace to your workspace administrator; we help them answer. For your own account, or for data we hold as controller, write to [email protected].

Contact

Email [email protected] — we aim to reply within two business days. For security or privacy matters, email [email protected]. No account is required to reach support.